EasyDesk . AI-Powered Help Desk Platform
"Manage demands. Speed up processes. Increase efficiency."
EasyDesk is an intelligent help desk platform that integrates request, support, and service processes within an organization into a single platform, enabling self-service resolution of requests through AI capabilities. All organizational processes, including IT, HR, facilities, travel, and expenses, can be easily managed with customizable screens, a trainable AI assistant, approval workflows, and centralized tracking features.
The platform, which also supports asset, inventory, contract, and database processes, enables operations to be carried out faster, more efficiently, transparently, and measurably with its SLA tracking, advanced reporting, and AI-powered features.
EasyDesk . Platform Main Functions:
General Platform
Custom branding and design for the institution.
Multi-company structure support
Multilingual support
Customizable structure according to the company.
Workflow management
Modern technology infrastructure
High security
Mobile-compatible application
Data bank
Content management
Educational content
Documents and procedures
Training of the artificial intelligence assistant
Easy search and access
Content evaluation
Reporting and Analytics
Role-based dashboards
List reports
Export to Excel
Easy integration with other systems.
(BI systems, etc.)
Demand Management
Management of all request types
(IT, office, human resources, expenses, travel, etc.)Easy and customizable request forms.
AI-powered real-time assistance
Card, list, and dashboard views
Advanced SLA management
Real-time monitoring of demand.
Pending tasks and approval notifications
Self-service catalog integration
Contract Management
Contract inventory
Certificates
Product and service contracts
Maintenance contracts
Privacy agreements
Certificate validity period tracking
Periodic notifications
Management
Role and authority management
Single sign-on support
Ready-made integrations
(SSO, SMTP, SMS, etc.)Customizable email templates
Asset Management
Tracking IT assets
Software and license tracking
Inventory tracking
Monitoring asset contracts
Maintenance tracking
Viewing past records
Alarm monitoring integration
Artificial Intelligence Assistant
AI-powered real-time assistance throughout the request process.
Option to use a local AI model.
Easy model training
Database integration
Authorization
AI usage records